Frequently Asked Questions

Do you have a Minimum Order Quantity (MOQ)?

Yes, we offer a student-and-boutique-friendly. Low MOQ policy: This allows small businesses, boutique shops, and online retailers to test the fashion jewelry market with minimal risk and flexible product mixing. 

Can I mix different styles, colors, and sizes in one wholesale order?

Absolutely! We support flexible mixing across our entire catalog so you can curate the perfect collection for your store. 

What are your shipping options and delivery times?

We partner with top-tier international couriers including DHL, UPS, FEDEX, and specialized postal lines to ensure safe delivery. Shipping times vary depending on the destination and method chosen, typically taking 7-14 business days for standard express.

Are your jewelry pieces hypoallergenic, tarnish-free, and water-resistant?

Quality is our priority. Our jewelry is crafted using premium materials like stainless steel, brass, and 925 sterling silver, with high-quality plating. Most of our fashion accessories are lead-free, nickel-free, hypoallergenic, and designed for long-lasting wear.

Do you offer DDP (Delivered Duty Paid) shipping to the US and Europe?

Yes, we provide DDP shipping options for selected regions, meaning customs clearance and import duties are handled on our end so you can receive your bulk jewelry hassle-free.

Can I add my logo to the jewelry or request custom packaging?

Yes, we provide comprehensive private label and OEM/ODM custom jewelry services. We can help customize jewelry boxes, velvet pouches, and hangtags with your brand logo to enhance your brand identity

Do you perform quality control before shipping?

Yes, every batch undergoes a strict multi-step quality inspection (QC) process covering material testing, plating endurance, and clasp security before leaving our facility

What payment methods do you accept for bulk orders?

We accept highly secure and flexible payment options, including PayPal, major Credit/Debit Cards, and secure international Bank Transfers (T/T).

How do I start a custom jewelry design project with Pinn Jewelry?

Simply send us your design sketches, reference images, or specifications along with your estimated order volume via our Contact Us page or email. Our team will provide a quotation and structural feedback within 24 hours.