Shipping policy

Pinn Jewelry Shipping Policy

Thank you for choosing Pinn Jewelry. We work diligently to ensure your wholesale orders are processed and delivered efficiently. Please review our shipping policy below for details on processing times, shipping methods, and customs duties. 

1. Order Processing Time 

Standard Stock Items: Most orders are processed and prepared for shipment within 3–5 business days after full payment is confirmed. 

Large Wholesale Orders: For bulk or custom wholesale orders, processing may take longer. Our sales team will coordinate with you directly to provide an estimated production and packing timeline. 

2. Shipping Methods & Estimated Delivery Times We ship globally from our central warehouse in China. We offer reliable international shipping methods, and estimated delivery times generally range as follows: 

Standard Shipping (E-packet / Dedicated Line): 7–15 business days to major destinations (USA, Europe, UK, Australia). 

Express Shipping: 3–7 business days. 

Please note that these are estimated delivery windows. Actual delivery times may vary due to custom clearance, local postal efficiency, or peak logistics seasons.

3. Tracking Your Order 

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a tracking link. It may take 24–48 hours for the tracking information to update on the carrier's system.

4. Customs, Duties, and Taxes 

Recipient’s Responsibility: Pinn Jewelry is not responsible for any customs clearance fees, import duties, or taxes applied to your package upon arrival in your country. All fees imposed during or after shipping are the sole responsibility of the customer/buyer. Please check with your local customs office to understand potential costs before placing bulk orders.

5. Damaged, Lost, or Wrong Packages 

If your tracking status shows "Delivered" but you have not received your package, please contact the local courier immediately.  If your items arrive damaged or if there is a shortage in your wholesale package, please contact us within 48 hours of delivery with clear unboxing photos and videos so we can assist you with a claim or replacement.