Refund policy

Pinn Jewelry Return & Refund Policy

Thank you for shopping with Pinn Jewelry. As a B2B/wholesale supplier, we strive to ensure the highest quality for all our products. Please read our return policy carefully before placing an order.

1. Return Window
According to EU and international consumer regulations, customers have the right to request a return within 14 days from the date the last item of the order is delivered to your shipping address. 

2. Return Eligibility & Conditions
To be eligible for a return, your items must meet the following strict conditions:

 Items must be in their original, unaltered condition (unworn, unused, and undamaged).

 Items must be returned in their original packaging, including the protective OPP bags, tags, and all branded boxes (if applicable).

 For custom-branded packaging or custom wholesale orders, all sales are final and cannot be returned unless there is a manufacturing defect.

3. Return Shipping Fees & Process

Customer Responsibility:
Customers are responsible for arranging and paying for all return shipping costs. Shipping costs are non-refundable. 

We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Return Address:
Please contact our customer support team first to obtain the correct return warehouse address. Do not send items back to the address on the shipping label without prior authorization.

4. Inspection and Refunds
Once your return is received and inspected by our warehouse team, we will send you an email to notify you of the approval or rejection of your refund.

 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

5. Damaged or Defective Items
If you receive any items that are damaged or defective upon arrival, please contact us immediately (within 48 hours of delivery) with clear photos or videos of the issue. We will arrange a replacement or store credit for the affected items.

If you have any questions regarding your order or wish to initiate a return, please contact our support team.